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Cannot Login or Unlock account

Posted: Thu Jan 20, 2022 7:44 pm
by nekro999
Hello
I reset password and then get message saying account locked and then I press unlock and I get message saying"
Hacking attempt, your IP is logged!"
Now I cannot get into my account.

Re: Cannot Login or Unlock account

Posted: Thu Jan 20, 2022 8:14 pm
by Funchalense
Hello
I reset password and then get message saying account locked and then I press unlock and I get message saying"
Hacking attempt, your IP is logged!"
Now I cannot get into my account.
What username do you use in opensubtitle.org ?
I search for nekro999 User was not found!
- when updating your password, please wait for email and don't send another email, otherwise it can create problems - we are using ONE confirmation string per User, so when you create second request for password change and you will receive email from first password change, you will get error. So request password just one time, wait and please check also your email spam

- when you try to reset your password and system write you "email not found" - then please make new registration. We changed encoding of data table and there was some shadow duplicates and some user accounts are just gone (few of them) ...
viewtopic.php?f=1&t=17685

Re: Cannot Login or Unlock account

Posted: Thu Jan 20, 2022 8:18 pm
by nekro999
Hello
I reset password and then get message saying account locked and then I press unlock and I get message saying"
Hacking attempt, your IP is logged!"
Now I cannot get into my account.
What username do you use in opensubtitle.org ?
I search for nekro999 User was not found!
- when updating your password, please wait for email and don't send another email, otherwise it can create problems - we are using ONE confirmation string per User, so when you create second request for password change and you will receive email from first password change, you will get error. So request password just one time, wait and please check also your email spam

- when you try to reset your password and system write you "email not found" - then please make new registration. We changed encoding of data table and there was some shadow duplicates and some user accounts are just gone (few of them) ...
viewtopic.php?f=1&t=17685
my user is hardhousehead on website

Re: Cannot Login or Unlock account

Posted: Thu Jan 20, 2022 8:30 pm
by SmallBrother
my user is hardhousehead on website
I have sent you a PM.
Follow the instructions in the PM.
And change your password immediately after.

Re: Cannot Login or Unlock account

Posted: Thu Jan 20, 2022 8:36 pm
by nekro999
my user is hardhousehead on website
I have sent you a PM.
Follow the instructions in the PM.
And change your password immediately after.
thank u