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Emby Problems

https://forum.opensubtitles.org/viewtopic.php?t=15877

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Emby Problems

Posted: Tue Dec 13, 2016 11:21 am
by exCiteBE
Hi,

I'm experiencing some problems with Emby and OpenSubtitles downloads.
Emby doesn't seem to download any subtitles and I get these errors in my logs:

2016-12-13 06:15:20.6644 Error HttpClient: Error getting response from https://api.opensubtitles.org/xml-rpc
*** Error Report ***
Version: 3.0.8500.0
Command line: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe -ffmpeg /usr/pbi/emby-amd64/bin/ffmpeg -ffprobe /usr/pbi/emby-amd64/bin/ffprobe -programdata /var/db/emby-server
Operating system: Unix 10.3.0.0
Processor count: 4
64-Bit OS: True
64-Bit Process: True
Program data path: /var/db/emby-server
Mono: 4.4.2 (Stable 4.4.2.11/f72fe45 Mon Aug 22 04:48:30 UTC 2016)
Application Path: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe
One or more errors occurred.
System.AggregateException


InnerException: System.Net.WebException
The remote server returned an error: (503) Backend fetch failed.

Re: Emby Problems

Posted: Tue Dec 13, 2016 2:23 pm
by SmallBrother
The remote server returned an error: (503) Backend fetch failed.
I don't know about this particular case (Emby/API), but when I see this error I am pretty sure this is just a temporary error, occurring for everybody (not just API or only for Emby). Most probably, if you try again now, it will be okay. Yes?

Re: Emby Problems

Posted: Tue Dec 13, 2016 3:02 pm
by exCiteBE
The remote server returned an error: (503) Backend fetch failed.
I don't know about this particular case (Emby/API), but when I see this error I am pretty sure this is just a temporary error, occurring for everybody (not just API or only for Emby). Most probably, if you try again now, it will be okay. Yes?
I've been getting these errors for a while now, so no subs are being downloaded for a couple of new episodes.

InnerException: System.AggregateException
One or more errors occurred.
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x815fad360 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x8116faeb0 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x8116fab00 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80885cfd0 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x8088e8be0 + 0x0001f> in <filename unknown>:0
at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>c__async4.MoveNext () <0x8103472a0 + 0x00c5a> in <filename unknown>:0
InnerException: System.Net.WebException
The remote server returned an error: (503) Backend fetch failed.
at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) <0x8103a6300 + 0x0020d> in <filename unknown>:0
at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (IAsyncResult iar, System.Func`2 endFunction, System.Action`1 endAction, System.Threading.Tasks.Task`1 promise, Boolean requiresSynchronization) <0x8103a5e60 + 0x00093> in <filename unknown>:0

2016-12-13 06:15:20.8438 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2016-12-13 06:15:20.8876 Error HttpClient: Error getting response from https://api.opensubtitles.org/xml-rpc
*** Error Report ***
Version: 3.0.8500.0
Command line: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe -ffmpeg /usr/pbi/emby-amd64/bin/ffmpeg -ffprobe /usr/pbi/emby-amd64/bin/ffprobe -programdata /var/db/emby-server
Operating system: Unix 10.3.0.0
Processor count: 4
64-Bit OS: True

Re: Emby Problems

Posted: Tue Dec 13, 2016 3:18 pm
by SmallBrother
If you are getting this response NOW, then there is something else going on. Then you would have to wait for oss or someone else to help you further.

Meanwhile, please double check if this is NOW, because I see the same time stamp in your error:
From your first post:
2016-12-13 06:15:20.6644
From your recent post:
2016-12-13 06:15:20.8438

Also, isn't there something missing in your last error report?
From your first post:
Operating system: Unix 10.3.0.0
Processor count: 4
64-Bit OS: True
64-Bit Process: True
Program data path: /var/db/emby-server
Mono: 4.4.2 (Stable 4.4.2.11/f72fe45 Mon Aug 22 04:48:30 UTC 2016)
Application Path: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe
One or more errors occurred.
System.AggregateException

InnerException: System.Net.WebException
The remote server returned an error: (503) Backend fetch failed.


In your second post it stops after
Operating system: Unix 10.3.0.0
Processor count: 4
64-Bit OS: True

Because a complete error report helps a lot to find the cause.

Re: Emby Problems

Posted: Thu Dec 15, 2016 3:29 am
by oss
if you are getting that error, try to go to https://api.opensubtitles.org/xml-rpc using the browser - if you can see response, response should be:

Code: Select all

<methodResponse> <params> <param> <value> <struct> <member> <name>status</name> <value> <string>parse error. not well formed</string> </value> </member> <member> <name>seconds</name> <value> <double>0.001</double> </value> </member> </struct> </value> </param> </params> </methodResponse>
If you are getting something else, API could have temporary problem. In same time, you can try if www.opensubtitles.org is opening for you

Re: Emby Problems

Posted: Wed Jan 25, 2017 8:53 am
by exCiteBE
I can open the URL from my laptop, even afr the last Emby update, no subtitles:

2017-01-25 07:46:45.3488 Info HttpClient: HttpClientManager POST: https://92.240.234.122/xml-rpc
2017-01-25 07:46:45.6781 Info HttpClient: HttpClientManager POST: https://92.240.234.122/xml-rpc
2017-01-25 07:46:46.5005 Info SubtitleManager: Saving subtitles to /VideoFiles/Series/Family Guy/Season 07/Family Guy - S07E13.dut.srt
2017-01-25 07:46:46.8458 Error App: Error in ffprobe
*** Error Report ***
Version: 3.1.2.0
Command line: /usr/pbi/emby-amd64/lib/emby-server/MediaBrowser.Server.Mono.exe -ffmpeg /usr/pbi/emby-amd64/bin/ffmpeg -ffprobe /usr/pbi/emby-amd64/bin/ffprobe -programdata /var/db/emby-server
Operating system: Unix 10.3.0.0
64-Bit OS: True
64-Bit Process: True
Mono: 4.4.2 (Stable 4.4.2.11/f72fe45 Mon Aug 22 04:48:30 UTC 2016)
Processor count: 4
Program data path: /var/db/emby-server
Application directory: /usr/pbi/emby-amd64/lib/emby-server
System.Exception: ffprobe failed - streams and format are both null.
at MediaBrowser.MediaEncoding.Encoder.MediaEncoder+<GetMediaInfoInternal>c__async2.MoveNext () <0x81259b110 + 0x00a26> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80b4745a0 + 0x0001f> in <filename unknown>:0
at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<GetMediaInfo>c__async1.MoveNext () <0x812599d20 + 0x00460> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80b4745a0 + 0x0001f> in <filename unknown>:0
at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<ProbeVideo>c__async0`1[T].MoveNext () <0x812598720 + 0x00a2f> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80d3f04e0 + 0x0001a> in <filename unknown>:0
at MediaBrowser.Providers.Manager.MetadataService`2+<RunCustomProvider>c__async7[TItemType,TIdType].MoveNext () <0x811fce1f0 + 0x0036f> in <filename unknown>:0
System.Exception
at MediaBrowser.MediaEncoding.Encoder.MediaEncoder+<GetMediaInfoInternal>c__async2.MoveNext () <0x81259b110 + 0x00a26> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80b4745a0 + 0x0001f> in <filename unknown>:0
at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<GetMediaInfo>c__async1.MoveNext () <0x812599d20 + 0x00460> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80b4745a0 + 0x0001f> in <filename unknown>:0
at MediaBrowser.Providers.MediaInfo.FFProbeVideoInfo+<ProbeVideo>c__async0`1[T].MoveNext () <0x812598720 + 0x00a2f> in <filename unknown>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () <0x810fd6000 + 0x00038> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) <0x810fd5c10 + 0x00118> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) <0x810fd5b40 + 0x000b3> in <filename unknown>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) <0x80b01eb40 + 0x00042> in <filename unknown>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () <0x80d3f04e0 + 0x0001a> in <filename unknown>:0
at MediaBrowser.Providers.Manager.MetadataService`2+<RunCustomProvider>c__async7[TItemType,TIdType].MoveNext () <0x811fce1f0 + 0x0036f> in <filename unknown>:0

Re: Emby Problems

Posted: Wed Jan 25, 2017 12:24 pm
by oss
first of all , why emby is conencting to ? https://92.240.234.122/xml-rpc

this is wrong. it should be https://api.opensubtitles.org/xml-rpc and IP should be cloudflare, otherwise you will get certificate error.

Re: Emby Problems

Posted: Wed Jan 25, 2017 12:28 pm
by exCiteBE
first of all , why emby is conencting to ? https://92.240.234.122/xml-rpc

this is wrong. it should be https://api.opensubtitles.org/xml-rpc and IP should be cloudflare, otherwise you will get certificate error.
I added to the emby jails hosts file (running on FreeNAS) as a test because downloading wasn't working.

Re: Emby Problems

Posted: Wed Jan 25, 2017 12:53 pm
by oss
so remove all hosts file concerning opensubtitles.org - otherwise it will not work on https
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