VIP but still limited to 50 downloads per day

[skycryer]

I am a vip since a few days but I am still limited to 50 downloads, is that correct? Should that not be more like 1000 per day? So I already missing several thousand possible downloads.

[oss]

Hi

is this your profile ?
https://www.opensubtitles.org/en/profile/iduser-4166151

make sure you log out and log in.
use at bottom "contact us" link and lets communicate there, all is working from our side.