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RNMcTZf9KoCfEh7x2jRM
Posts: 1
Joined: Tue Oct 10, 2023 11:15 pm

VIP Issue

Tue Oct 10, 2023 11:18 pm

Im limited to download 10 subs....

i have VIP whats the limit here ?

User avatar
SmallBrother
Site Admin
Posts: 3726
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: VIP Issue

Wed Oct 11, 2023 12:41 pm

Im limited to download 10 subs....

i have VIP whats the limit here ?
The limit for VIP should be MUCH higher than that...
Are you sure you didn't download more subs by accident? For example all subs of a season of some tv-show. The counter goes by actual number of subtitles, not title (one title can have let's say 10 subtitles, 13 episodes would then be 130 subtitles).
And of course you should be logged-in, otherwise the counter goes by IP-address, not by username.

Also, counter is reset every 24 hours. So if there is some temporary problem, it should be automatically fixed within 24 hours. Is this the first and only time, or is this problem all the time?

If the problem persists, please let us know.

@Oss:
It's this user:
https://www.opensubtitles.org/en/profile/iduser-9210903
VIP since March 2023
Nowadays a VPN is a must for everyone. A VPN allows you safe surfing and protects you against spying governments and companies.
I advise AirVPN - from € 2,75 per month. Click the below banner for more info.


Image

User avatar
oss
Site Admin
Posts: 5890
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: VIP Issue

Wed Oct 11, 2023 10:07 pm

Im limited to download 10 subs....

i have VIP whats the limit here ?
Hi can you send screenshot so we can see you are logged in and you have reached limit ?

User avatar
Lucky4Me
Posts: 22
Joined: Sat Nov 23, 2019 11:02 pm

Re: VIP Issue

Sat Oct 14, 2023 11:31 am

Im limited to download 10 subs....

i have VIP whats the limit here ?
The limit for VIP should be MUCH higher than that...
Are you sure you didn't download more subs by accident? For example all subs of a season of some tv-show. The counter goes by actual number of subtitles, not title (one title can have let's say 10 subtitles, 13 episodes would then be 130 subtitles).
And of course you should be logged-in, otherwise the counter goes by IP-address, not by username.

Also, counter is reset every 24 hours. So if there is some temporary problem, it should be automatically fixed within 24 hours. Is this the first and only time, or is this problem all the time?

If the problem persists, please let us know.

@Oss:
It's this user:
https://www.opensubtitles.org/en/profile/iduser-9210903
VIP since March 2023
I said it, here viewtopic.php?f=31&t=18357 and here viewtopic.php?f=31&t=18362, there are problems with opensubtitles.
My IP has been banned ( I think) for using RSS-feeds, i get an error when i use RSS (even with login and pas) and i'm using this for a few years without problems, if i change to VPN, then i don't have a problem, the same with downloading subs, after a few subs, i also get the message, that i have to many downloads!

Grtz
Lucky4Me

User avatar
oss
Site Admin
Posts: 5890
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: VIP Issue

Sat Oct 14, 2023 3:08 pm

send me your IP so I can look into that. But yeah RSS feeds specially with offset is "expensive" operation so we are monitoring it.

User avatar
SmallBrother
Site Admin
Posts: 3726
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: VIP Issue

Sun Oct 15, 2023 8:47 am

send me your IP so I can look into that. But yeah RSS feeds specially with offset is "expensive" operation so we are monitoring it.
In addition, do NOT post your IP address here in public, but send a private message to Oss using this link:
ucp.php?i=pm&mode=compose&u=2
Nowadays a VPN is a must for everyone. A VPN allows you safe surfing and protects you against spying governments and companies.
I advise AirVPN - from € 2,75 per month. Click the below banner for more info.


Image

User avatar
oss
Site Admin
Posts: 5890
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: VIP Issue

Mon Oct 16, 2023 5:17 pm

or even better is to contact me via contact form: https://www.opensubtitles.org/contact-us

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