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serial_killer69
Posts: 1
Joined: Fri Dec 30, 2022 1:14 pm

Problems with VIP payment

Fri Dec 30, 2022 1:16 pm

HI.
I've been a VIP member since 2020, and the anual subscription just came up at 20 of December, and it charged my Paypal account with no issues. I can see the charge in my Paypal balance and it has not been returned. But now I just received an e-mail from FlixTools Support <[email protected]> with the following text:

This is a reminder that your most recent Opensubtitles VIP subscription payment was declined.

Please go to https://sites.fastspring.com/flixtools/ ... FLI21(...) and update your payment information as soon as possible to avoid cancelation.

Although the status of my account still says VIP Member... So what's going on? Do I have to be concerned with this or not?

Because the money left my account, where is it if it's not in opensubtitles account? What's the best way to contact opensubtitles to confirm this?

urkexia
Posts: 21
Joined: Mon Jul 04, 2022 12:18 am

Re: Problems with VIP payment

Fri Dec 30, 2022 11:05 pm

send oss a message. ucp.php?i=pm&mode=compose&u=2

User avatar
oss
Site Admin
Posts: 5879
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Problems with VIP payment

Sat Dec 31, 2022 7:08 am

the problem is solved, the best is to contact via website form, not even on the forum. Preferred contact:
https://www.opensubtitles.org/en/contact

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