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magicman32
Posts: 1
Joined: Fri Oct 29, 2021 4:13 pm

Zero file size of srt file

Fri Oct 29, 2021 4:17 pm

Hi All,

My first time to site, I reg and installed extention (Brave browser)
I download subtile file (srt)
but when downloaded its empty with zero file size

User avatar
oss
Site Admin
Posts: 5879
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Zero file size of srt file

Fri Oct 29, 2021 6:27 pm

what is the URL ?

Quatzacoatl
Posts: 2
Joined: Sat Oct 30, 2021 11:44 am

Re: Zero file size of srt file

Sat Oct 30, 2021 11:47 am

I have the same problem , lately half of the Subs i download all have a 0kb filesize .
I have tried Chrome, Firefox and even Edge.
All subtitles were Dutch
Latest files i had issues with:
The.Equalizer.2021.S02E02.The.Kingdom.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTb
The.Equalizer.2021.S02E01.Aftermath.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTb
Stargirl.S02E09.Summer.School.Chapter.Nine.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTb
SEAL.Team.S05E02.Trust.But.Verify.Part.2.1080p.AMZN.WEBRip.DDP5.1.x264-NTb
Legacies.S04E02.There's No I in Team, or Whatever.1080p.AMZN.WEB-DL.DDP5.1.H.264-FLUX

There have been others but i didn't save those filenames.
About 70% of the .srt files i try work tho but I have never had this issue before.

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scooby007
Site Admin
Posts: 837
Joined: Thu Mar 05, 2009 10:49 pm
Location: Scandalous

Re: Zero file size of srt file

Sat Oct 30, 2021 2:45 pm

Hi,

Where are you clicking to download?

For now click on the subtitle file itself to download it, so for example: SEAL.Team.S05E02.Trust.But.Verify.Part.2.1080p.AMZN.WEBRip.DDP5.1.x264-NTb.srt

And advise if still an issue.
If so, provide the URL to the page, not release-names.

Thanks
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Quatzacoatl
Posts: 2
Joined: Sat Oct 30, 2021 11:44 am

Re: Zero file size of srt file

Sat Oct 30, 2021 6:52 pm

Clicking on the filename itself seems to work for me now :)
Thanks <3

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oss
Site Admin
Posts: 5879
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Zero file size of srt file

Tue Nov 02, 2021 3:09 pm

ok and we can know where you was clicking, so we actually can fix something ?

MBR-0001
Posts: 13
Joined: Wed Oct 06, 2021 4:02 pm

Re: Zero file size of srt file

Tue Nov 02, 2021 7:46 pm

I've noticed this too, not on the website but using the REST API
example: subtitle_id 6109582, file_id 7054999
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User avatar
oss
Site Admin
Posts: 5879
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Zero file size of srt file

Fri Nov 05, 2021 4:06 pm

Hi

I believe this is already fixed (I just tried with file_id 7054999)

MBR-0001
Posts: 13
Joined: Wed Oct 06, 2021 4:02 pm

Re: Zero file size of srt file

Sat Nov 06, 2021 12:48 pm

Yeah just checked, it works here too

os_dev
Posts: 194
Joined: Wed Oct 17, 2018 3:42 pm

Re: Zero file size of srt file

Mon Nov 08, 2021 11:40 am

So, some files were empty because of a previous bug, and empty results kept in cache, and others were faulty and not detected as such, so they came up in search results instead of being disabled.

Took a few days for background processes to loop through all the subtitle files, but we should be good now hopefully..

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