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smikwily
Posts: 2
Joined: Thu Apr 29, 2021 3:18 pm

Unable to transfer, reset password

Thu Apr 29, 2021 3:23 pm

I tried to transfer my account today and when I was prompted to set my password, it threw an error on submission. I tried it again and got the same thing. I thought maybe it had transferred over so I tried a password reset and that also failed.

Unsure if it may be a factor, but noticed in the email that I received about the transfer that my username (same as here in the forums) had an underscore after it. I'm pretty sure that underscore doesn't exist in my user profile on the .org site.

os_dev
Posts: 78
Joined: Wed Oct 17, 2018 3:42 pm

Re: Unable to transfer, reset password

Fri Apr 30, 2021 8:35 am

Hi,

I couldn't replicate the error... fixed your username (can be done in "profile->edit" ) and sent you a password recovery email, please let me know if you got it.

if not please send me a message through the contact form https://www.opensubtitles.com/en/contact/

smikwily
Posts: 2
Joined: Thu Apr 29, 2021 3:18 pm

Re: Unable to transfer, reset password

Fri Apr 30, 2021 5:57 pm

os_dev wrote:Hi,

I couldn't replicate the error... fixed your username (can be done in "profile->edit" ) and sent you a password recovery email, please let me know if you got it.

if not please send me a message through the contact form https://www.opensubtitles.com/en/contact/


The transfer and password reset emails appeared in the middle of the night for me, so they had expired before I could use them. I was able to do a standard password reset though and it appears to be working. Thank you very much for your help!

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