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ScreamerBG
Posts: 1
Joined: Sun Mar 21, 2021 3:30 pm

Subtitles I uploaded are no longer owned by my account

Sun Mar 21, 2021 3:42 pm

Hello,

I just noticed that the subtitles I uploaded are no longer "owned" by my account. Is there any particular reason for this?

According to the profile page, I'm a bronze member now and have uploaded 14 subtitles only (insteado of hundreds)
Image

Clicking on the 14 subtitles link lists exactly 14 subtitles, yet my membership badge on that page is gold instead of bronze
Image

All other subtitles I've uploaded are not listed, nor counted against my membership badge though.

Searching for some of the unique subtitles I've uploaded is actually showing me as uploader
Image

Very confusing. Any idea what's causing this?

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scooby007
Site Admin
Posts: 674
Joined: Thu Mar 05, 2009 10:49 pm
Location: Scandalous

Re: Subtitles I uploaded are no longer owned by my account

Sun Mar 21, 2021 8:35 pm

Hi,

It's a cache problem that happens every now and again. Usually resolves itself within 24hrs.
This bug is known about and as of yet has not been figured out or fixed.
Sometimes you'll even see that you don't have a "uploaded subtitles" option on the profile page.
Image below shows correct uploads and badge, right?

Image

So when you search for the subs, the subs are actually still owned by your account, right?
Or did you mean they are as "anonymous" or someone else's name?

Clicking on "uploaded subtitles" shows all of your 291 subs.
Image

oranjeman
Posts: 2
Joined: Thu Apr 02, 2020 5:29 pm

The number of uploaded subs and the list is not correct

Sun Apr 04, 2021 10:14 pm

hey
i did become a vipmemeber and started upload last year

i did upload some subtitles (in the 200x) and last friday i did a new payment for vip and today i started to upload some subtitles and ive seen my rank is back to bronze and the counter is started from 0 again is that normal or is there an error ?

Greetings and a great easter :D
Last edited by SmallBrother on Tue Apr 06, 2021 9:40 am, edited 1 time in total.
Reason: Changed the topic title to reflect the subject better

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SmallBrother
Site Admin
Posts: 3322
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: The number of uploaded subs and the list is not correct

Sun Apr 04, 2021 10:53 pm

(...)and ive seen my rank is back to bronze and the counter is started from 0 again is that normal or is there an error ?
No, this is not normal, we don't punish VIPs for becoming VIP :)

Sometimes the counter of uploaded subs is missing and the list shows no uploads. This is a mysterious but known bug. However, as far as I know, this is only the outside appearance - the uploads are not actually gone, and you are still the member you were. So actually getting 'downgraded' to bronze member is new for me...

Anyway, I just had a look and it seems like everything is fine now:
https://www.opensubtitles.org/en/profile/iduser-1586400
2 star uploader, 231 uploads, VIP...

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Jan de Uitvreter
Posts: 56
Joined: Thu Mar 03, 2016 3:23 am

Re: The number of uploaded subs and the list is not correct

Mon Apr 05, 2021 9:40 pm

Volgens mij spreken jullie allebei ook gewoon Nederlands, hè hè (lol)

Mvg. Jan
ImageImageImage

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SmallBrother
Site Admin
Posts: 3322
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: The number of uploaded subs and the list is not correct

Tue Apr 06, 2021 9:31 am

Volgens mij spreken jullie allebei ook gewoon Nederlands, hè hè (lol)
Yes, I know we both speak Dutch, but this is the English section of the forum and the question was a quite frequently asked question, so it all makes sense :lol:

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Jan de Uitvreter
Posts: 56
Joined: Thu Mar 03, 2016 3:23 am

Re: The number of uploaded subs and the list is not correct

Tue Apr 06, 2021 11:28 am

Yup, indeed that make sense in this "General talk" topic.
Dear admin, like always, thanks for your prompt clarification.
Opensubtitles.org is nothing without you.

Regards, Jan
ImageImageImage

suadnovic
Posts: 221
Joined: Tue Aug 19, 2014 7:41 pm

Upload counter doesn't count

Tue Apr 20, 2021 3:56 am

On
https://www.opensubtitles.org/en/profile/iduser-4084304
stand I have 2487 uploaded subtitles, which isn't correct, it's more then 2500. This isn't first time to appear. Can this be fixed?

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Funchalense
Site Admin
Posts: 711
Joined: Sun Aug 03, 2014 8:09 pm

Re: Upload counter doesn't count

Tue Apr 20, 2021 4:21 pm

On
https://www.opensubtitles.org/en/profile/iduser-4084304
stand I have 2487 uploaded subtitles, which isn't correct, it's more then 2500. This isn't first time to appear. Can this be fixed?
It happens sometimes, but then it goes back to normal.
Sometimes uploaded subtitles are not even visible.
But dont worry that after updating the numbers of subtitles upload are the correct ones.


Uploaded subtitles: 2502

airfoxtwo
Posts: 1
Joined: Wed May 12, 2021 1:13 pm

Re: Subtitles I uploaded are no longer owned by my account

Wed May 12, 2021 2:12 pm

i did upload some subtitles (in the 200x) and last friday i did a new payment for vip and today i started to upload some subtitles and ive seen my rank is back to bronze and the counter is started from 0 again is that normal or is there an error ?

User avatar
Funchalense
Site Admin
Posts: 711
Joined: Sun Aug 03, 2014 8:09 pm

Re: Subtitles I uploaded are no longer owned by my account

Wed May 12, 2021 2:26 pm

i did upload some subtitles (in the 200x) and last friday i did a new payment for vip and today i started to upload some subtitles and ive seen my rank is back to bronze and the counter is started from 0 again is that normal or is there an error ?

No, its not normal.
What account did you request the VIP from?
I search for airfoxtwo : user not found.
Leave the link to your profile here, so that we can see what's going on.

Tijntje9999
Posts: 2
Joined: Wed May 19, 2021 4:02 pm

Re: Subtitles I uploaded are no longer owned by my account

Wed May 19, 2021 4:06 pm

I've also lost my status, have over 400 uploads but have been put back to Bronze.
Image

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SmallBrother
Site Admin
Posts: 3322
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: Subtitles I uploaded are no longer owned by my account

Wed May 19, 2021 9:07 pm

I've also lost my status, have over 400 uploads but have been put back to Bronze.
There are some troubles with this, we are aware of it.

Anyway, I have just checked and you are a two-star uploader with 431 uploads.

Image

Maybe this time in your case,it was just a temporary thing.


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