Page 1 of 5

OpenSubtitles was offline

Posted: Mon Feb 22, 2021 3:20 am
by oss
Hi all,

sorry, but OS is down, for some reason firewall we are using is not possible reach, we are working on fix 24/7.

UPDATE1: we are bringing site back. If something doesn't work, let us know.

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 12:46 pm
by explosiveskull
Still some db connection issues here and there, but uploads work fine now.

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 1:18 pm
by pooond
Site is still a mess. Uploading may have worked for explosive, but for me it kept failing for 10 minutes. And then after a few minutes of loading, it said "subtitle already exists." Could have said that 10 minutes ago to save me time in waiting. :(
Got a few days off work and need to binge on something. Please hurry, team OS :)

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 3:11 pm
by Funchalense
It seems that everything is working now.
I just uploaded some subtitles, without problems.

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 4:35 pm
by oss
thanks for info guys. When site is offline for few hours the caches are expired and it takes some time to get them back.

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 5:24 pm
by donny_black
I am unable to download subs via google chrome since today -_-

Re: OpenSubtitles was offline

Posted: Mon Feb 22, 2021 6:11 pm
by pooond
I am unable to download subs via google chrome since today -_-
Try incognito mode or a different browser and see if that works.

@ OS team, it was working and then again I just had
"503 - Service Not Available"
and then "oh no we have lost contact."

This lasted over 5 minutes. I think some things still need fine tuning.

Re: OpenSubtitles was offline

Posted: Tue Feb 23, 2021 5:22 am
by oss
Hi

yes, those are times, when mysql is blocking, the cache filling takes time, now it should be 98% online and works

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 7:42 am
by explosiveskull
Site is down again. Please check.

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 10:51 am
by pooond
CONTACT ADMIN: Query failed: connection to pcie:9312 failed (errno=54, msg=Connection reset by peer).
Error 503 Backend fetch failed

Backend fetch failed
Guru Meditation:

XID: 819593947
It's been breaking every now and then for several days. Now completely down for ages.

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 12:07 pm
by oss
thanks for info - I am working on it. The thing is I made mysql backup script and it went live today, backup was done ok but somehow mysql went to deadlock. trying to fix it.

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 12:11 pm
by explosiveskull
thanks for info - I am working on it. The thing is I made mysql backup script and it went live today, backup was done ok but somehow mysql went to deadlock. trying to fix it.
Thanks, boss. By the way, as we talked before, Tuesdays and Fridays are release days in the morning CET, so if it fits your schedule, I would appreciate it if you plan these upgrades for another day of the week (Wednesday for example), so we don't face possible problems when new titles are coming out.

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 12:48 pm
by oss
the thing is in Tuesday is the least traffic, but I can change it to wednesday, not so big difference. site is back and working

Re: OpenSubtitles was offline

Posted: Tue May 11, 2021 12:49 pm
by explosiveskull
the thing is in Tuesday is the least traffic, but I can change it to wednesday, not so big difference. site is back and working
That'd be great. Thanks again.

Re: OpenSubtitles was offline

Posted: Sat May 15, 2021 1:11 pm
by Snodig
Seems to be down again. I can only log on online, not in aps