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lucaripa73
Posts: 1
Joined: Wed May 27, 2020 9:25 pm

Help! Not able to download with mozilla

Wed May 27, 2020 9:30 pm

Hello everybody... I cannot download any subtitle file... I keep on getting this advice": "

The page isn't redirecting properly

An error occurred during a connection to www.opensubtitles.org.

This problem can sometimes be caused by disabling or refusing to accept cookies.

What should I do?

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SmallBrother
Site Admin
Posts: 3726
Joined: Sun Mar 04, 2012 12:59 pm
Location: Somewhere on this globe

Re: Help! Not able to download with mozilla

Thu May 28, 2020 9:13 am

I have no problem downloading with Firefox, so no idea what would be the case for you.

Sometimes there is just a temporary problem with the site. Then the solution is just wait and try again a bit later.

Next, I would try what the error message says. Check if you have cookies enabled. If not, enable them.

If that doesn't solve it, I can only think of FUM's, Frequently Used Methods:
- Clear all cookies and history and restart browser.
- If you use an adblocker, try disabling it.
- If you use a VPN, try another VPN server or go without VPN.
- Make sure you are logged in on the site.

If the problem still stays after trying the above, please give us an exact URL where this happens and where you click exactly to trigger the download.
Nowadays a VPN is a must for everyone. A VPN allows you safe surfing and protects you against spying governments and companies.
I advise AirVPN - from € 2,75 per month. Click the below banner for more info.


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oss
Site Admin
Posts: 5890
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Help! Not able to download with mozilla

Sat May 30, 2020 5:46 am

I always tell users to use different browser or browser in incognito/private mode. 99% fixes the problem (because, many time they dont even know there is some adblocker running...)

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