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oss
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Posts: 5878
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Contact: Website

Re: Opensubtitles not working on all my Devices

Thu Aug 19, 2021 12:29 am

nothing really. It should work. Some debug log would help, hard to tell what is wrong without any info.

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hector
Posts: 370
Joined: Wed Jan 01, 2014 12:27 pm
Location: Spain

Re: Opensubtitles not working on all my Devices

Sat Aug 21, 2021 7:58 am

I often get some error message saying "Backend fetch failed", "we lost connection with database", "internal server error" and a code, 500 or 505, I don't quite remember. Sometimes it lasts for hours. Then the only thing to do is try to connect the next day.

But this has been happening for years, since I first used this site. Same message. It could be related to high load or something.

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oss
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Posts: 5878
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Re: Opensubtitles not working on all my Devices

Sat Aug 21, 2021 11:04 am

yes, sometimes ti happen on long query when everything else is blocked. We always try to make it last shorter and I hope on new website it will be better

RGerw231
Posts: 2
Joined: Sat Aug 28, 2021 3:13 pm

Re: Opensubtitles not working on all my Devices

Sat Aug 28, 2021 3:18 pm

I hope this will get fix!. It's nice to use but it really is bothersome if it keeps on happening.

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oss
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Posts: 5878
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Re: Opensubtitles not working on all my Devices

Wed Sep 01, 2021 4:18 pm

should be much better now

frequency194thz
Posts: 1
Joined: Mon Aug 29, 2022 3:10 am

Re: Opensubtitles not working on all my Devices

Mon Aug 29, 2022 3:23 am

non of the solution here seems to be working. i can login on the website, yet kodi is saying the username is NOT available or invalid.

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SmallBrother
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Re: Opensubtitles not working on all my Devices

Mon Aug 29, 2022 9:55 am

It helps if you mention the error exactly. But I think it is: "username or password is empty or not valid".

This might help you to solve the problem:
https://blog.opensubtitles.com/programs ... -login-fix

Also, if you are using a VPN, try changing the server/IP address.
Nowadays a VPN is a must for everyone. A VPN allows you safe surfing and protects you against spying governments and companies.
I advise AirVPN - from € 2,75 per month. Click the below banner for more info.


Image

User avatar
oss
Site Admin
Posts: 5878
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Opensubtitles not working on all my Devices

Mon Aug 29, 2022 9:57 am

Also, there is new KODI addon, which is using opensubtitles.COM site, so if you using that one, obviously you have to have *import* from opensubtitles.org to opensubtitles.com account...

screenshot helps to see which version you are using.

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