I think this is what is happening:
- You upload a subtitle manually, i.e. using the upload page on the website
- You use Serviio to search that subtitle, but Serviio can only find subtitles with a socalled hash code.
- If you upload manually, using the web page, no hash code is added - and thus Serviio doesn't see it.
To check if my theory is correct:
Search the subtitle manually, using the web site: https://www.opensubtitles.org/en/search ... uageid-all
I suppose now you CAN find the subtitle, right?
To avoid this for next time:
Upload the subtitle using some API-driven upload software.
I would recommend the free, open source and very handy and easy OpenSubtitles Uploader
- this will add a hash code (provided you have the video file near), so every API software can now see the subtitle.