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Posts: 1
Joined: Sun Dec 03, 2017 8:40 pm

VIP Limits?

Sun Dec 03, 2017 8:43 pm

I've just bought a VIP membership to mass download subtitles to my plex media center, however, I still can't download anything, daily limit of 200 seems to be full.

As far as I understand, VIP membership is there to solve these problems - should I do anything specific to enable my VIP abilities?

Username for the main website is the same.

Posts: 43
Joined: Sun Jan 12, 2014 2:47 pm

Re: VIP Limits?

Sat Dec 09, 2017 12:39 am

Hello, I think ypu will have to contact the admin, because your payment details will not contain the user details used here.
They see a payment, but cannot link it to the user account on OS.
There have been a few people that had same problem, so a few similar posts can be found.
(I just say what I think was the answer)

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Re: VIP Limits?

Sat Dec 09, 2017 11:29 am

Your VIP status is active since December 3 17:58 and your post is two hours later, so that should not be the problem.

But yes, if the problem still exists, send a PM to superadmin oss, he can probably find the problem and solve it.
To make it easy for him, include your user ID: 5265769

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Re: VIP Limits?

Thu Dec 14, 2017 5:48 pm

PLEX can have buggy downloader. I suggest to use latest SubZero addon for PLEX, where our service is properly supported (use latest version)

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