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g0atb0y
Posts: 1
Joined: Sun Sep 18, 2022 11:09 pm

Double charged using FastSpring

Sun Sep 18, 2022 11:20 pm

Hi!

I'm not sure how, but FastSpring created a second recurring billing agreement, and I've been double-charged for this next year's VIP membership. Per FastSpring, they can't authorize any refunds so I need help from someone here in order to get the ball rolling.

My billing agreement IDs in PayPal are:

- B-8XC99911K50745738 (inactive), started on 16 Sep 2021 (?!?!?!) - last and only $15.00 transaction ID is 0XA16782M69225526, dated September 16th, 2022
- B-09U769872K284993N (active, no plans to suspend), started on 18 Sep 2017 - last $15.00 transaction ID is 05669872D5737874J, dated September 18th, 2022 (I've been billed 3 times total on this agreement)

Clearly there's a mixup somewhere ...

Please let me know whom I can correspond with to get this settled. I've omitted my membership/PayPal e-mail from here for privacy reasons, but it's the same address as for the forum account (same username, too). I can definitely send it along privately to whomever will help me along with this.

For full clarity: I do intend to continue to be a VIP member going forward ... I just don't want to be charged twice the price for it :)

Thank you!

User avatar
oss
Site Admin
Posts: 5466
Joined: Sat Feb 25, 2006 11:26 pm
Contact: Website

Re: Double charged using FastSpring

Tue Sep 20, 2022 10:31 am

Hi,

normally is better contact us via contact form, or PM, or mail. Anyway, I found the double transaction, canceled subscription and also refunded the order. Now it should be OK, please check.

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