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explosiveskull
Posts: 204
Joined: Mon Jul 17, 2017 4:33 pm

Database issues (Subtitles missing)

Tue Sep 10, 2019 11:49 am

Hi. There seems to be a problem with the database today. Yesterday's releases are not shown on any list, but they can be accessed using their permalinks.

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scooby007
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Location: Scandalous

Re: Database issues

Tue Sep 10, 2019 3:55 pm

Hi. There seems to be a problem with the database today. Yesterday's releases are not shown on any list, but they can be accessed using their permalinks.
Hiya,

Yes, we're aware. Hopefully it's just a caching problem with the database and nothing too serious. If so, should be resolved in a day or two. Responses may take longer on the forum due to many admins/moderators being on holiday (we do get them), but hopefully not too long. Please bare with us. When we know more, will keep you guys updated. Don't upload the subs again, as they are there, just not showing in any list.

OSS, if it helps, links to some of the subtitles missing:
https://www.opensubtitles.org/en/subtit ... s-x-men-en
https://www.opensubtitles.org/en/subtit ... -iguana-en
https://www.opensubtitles.org/en/subtit ... d-order-en Click on: (All subtitles for this movie in this language) and nothing is there.
https://www.opensubtitles.org/en/subtit ... of-gold-en

I'd say there are at least 20-40 subs missing in English section.
I've not checked all languages.
All subs missing from: 7am GMT 09/09/2019. That's usually the site backup time. Assuming it may not have backed-up/cached correctly.

Thank you

fijnproever

Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 5:09 pm

Seems to be affecting various subtitle tools with login applications aswell.

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oss
Site Admin
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Contact: Website

Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 5:24 pm

API is down for a moment, we are working on fix.

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scooby007
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Location: Scandalous

Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 5:26 pm

Been down since 6am GMT, boss.
Please advise when missing subtitles located.

Thank you.

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oss
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Contact: Website

Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 5:29 pm

I am doing some db optimalizations, I let it run for a while, then I have to reindex index and all will be ok

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explosiveskull
Posts: 204
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Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 6:22 pm

Thanks for the follow-up, scooby007 & oss.

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scooby007
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Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 8:18 pm

You're welcome.
Do double check.
It seems to be coming along nicely and I can see some subs returning.

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explosiveskull
Posts: 204
Joined: Mon Jul 17, 2017 4:33 pm

Re: Database issues (Subtitles missing)

Tue Sep 10, 2019 8:33 pm

You're welcome.
Do double check.
It seems to be coming along nicely and I can see some subs returning.
Yes, all my releases from yesterday are back too. Thanks again.

celkurtz
Posts: 1
Joined: Wed Sep 11, 2019 3:34 am

Re: Database issues (Subtitles missing)

Wed Sep 11, 2019 3:50 am

Hello All, I had submitted 2 days ago (as anonymous) the subtitles for the movie Rebelles (version Rebelles.2019.FRENCH.720p.HDLight.x264.AC3-EXTREME), language Portuguese (Brazil).
The subtitles its not listed in the options but if I try to resubmit it, the system tells that this version and language its already there.
Thanks for your help. Best regards.

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oss
Site Admin
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Contact: Website

Re: Database issues (Subtitles missing)

Thu Sep 12, 2019 1:51 am

if you trying to resubmit, there is link which is pointing to duplicate. It was deleted by the admin. Contact that admin for an explanation. His name is on the link you get to indicate it's already there. This topic isn't for that purpose.
Thank you.

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explosiveskull
Posts: 204
Joined: Mon Jul 17, 2017 4:33 pm

Re: Database issues (Subtitles missing)

Tue Oct 01, 2019 10:25 pm

These 2 subs were uploaded today in the morning (CET), but they are not shown on any list:

https://www.opensubtitles.org/en/subtit ... r-young-en
https://www.opensubtitles.org/en/subtit ... r-young-en

Seems like another database/indexing issue. I was gonna wait for tomorrow morning's backup/restore process, but thought it wouldn't hurt to point it out here too.

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oss
Site Admin
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Re: Database issues (Subtitles missing)

Wed Oct 02, 2019 1:31 pm

should be there now

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SmallBrother
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Re: Database issues (Subtitles missing)

Wed Oct 02, 2019 10:18 pm

For some reason (one of those mysterious OS mysteries), sometimes subs seem to missing around 08:00 or 09:00 UTC morning hours. They appear again a bit later. Just get a coffee, some nice crispy croissant, and come back later. Usually the problem is gone (and he stomach filled well).
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Image

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explosiveskull
Posts: 204
Joined: Mon Jul 17, 2017 4:33 pm

Re: Database issues (Subtitles missing)

Wed Oct 02, 2019 11:20 pm

Well, for some reason it wasn't shown until the next morning when the daily backup/restore process occurred, but at least I know a croissant can be helpful if something similar happens in the future :P

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